I get Debenhams rewards vouchers sent regularly and I recently won £500 by paying for my petrol on my mastercard through Shell. Debenhams Employee Reviews about "credit cards" Updated Nov 13, 2020. 's rating for customer satisfaction, based on feedback from real customers. Newday Debenhams store card We have a Debenhams card. Use our handy calculators to see how to manage your credit cards costs. Debenhams has collected 1034 reviews with an average score of 3.63. Dreadful,deserves no stars at all.Only wish I had read the online reviews before shopping with Debenhams. Previously posted a review about denenhams and also Hermes about none delivery of an item. Rated 3.33 out of 5 (3 reviews) Write a review Read reviews Get Product. Read on to see what the Smart Money People community is saying about the credit card from the high street department store. Where no stars are given, we received too few responses in our survey to award a score. Please help out others and write a quick review of your own - your comments and feedback will help others to decide if this is the right card for them! They offer “cash back” if you complete a form. They also accept gift and reward cards. Financial Services Limited is a wholly-owned subsidiary of Which? Debenhams issued its credit card on the Mastercard network, so you will be able to use the card in millions of places in the UK and abroad. Search for a company or product name... For Businesses ... Credit Card. that customers can continue to use their credit cards even though Debenhams has gone into administration. More than 180,000 credit card customers of the firm New Day – which provides Aqua cards and storecards for Debenhams, House of Fraser, Topshop and more – can expect to pocket an average refund of £20 each after they were hit with unfair additional charges on … I've never had the perks that are supposed to come with the card when shopping at Debenhams like free delivery for instance. Already have or have used the Debenhams credit card? I've never had the perks that are supposed to come with the card when shopping at Debenhams like free delivery for... Firstly the APR is high. How can I earn points with the Debenhams credit card? This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Second time I used a voucher from the points of my Debenhams card. Again they charge for delivery. Debenhams’ credit card is provided by NewDay Ltd, a specialist UK-based provider of … Rated 3.67 out of 5 (3 reviews) Write a review Read reviews. Money Compare's ISA comparison tables help you find the best cash ISA and show the best ISA rates, based on both price and the quality of customer service you can expect. By continuing to browse you consent to our use of cookies. Which? Read on to see what the Smart Money People community is saying about the credit card from the high street department store. 2,599 reviews from Debenhams employees about Debenhams culture, salaries, benefits, work-life balance, management, job security, and more. Looking to read reviews from customers like yourself who have the Debenhams credit card? Was Debenhams a good credit card provider? Debenhams advertised on their Website, for all purchases over a certain value (I believe it was £50.00), customers will receive a goody bag worth about £65.00 - £85.00. Money Compare. All rights reserved - Privacy Policy. Nice colleagues but sometimes it seemed a bit cliquey. Debenhams was contacted in first week of June as it was identified. Reward your passion for beauty – Earn 6 points for every £1 when you use your Debenhams Credit Card and Beauty Club Card together in store or online. Debenhams have taken the money from my credit card but item has disappeared from courier's tracking. Limited is registered in England and Wales to 2 Marylebone Road, London NW1 4DF, company number 00677665, and is an Introducer Appointed Representative of Which? When we contacted NewDay (the firm behind the Debenhams credit card) it told us that customers would still be able to use their cards. Probably because of the interest. Limited on behalf of Which? Our survey also reveals how Debenhams customers rated the provider across 10 categories. Like many, paid a rather lot of money for goods online, received an email to say goods were dispatched and I am still waiting 12 days later.Hermes link is broken.No reply from numerous emails to customer service. Keep on top of the latest news and advice related to the COVID-19 pandemic with Which? Date of visit: November 2019. Find Reviews Filter. Which? Which? I know it's variable but there are better deals. £5 for first month then £9.99/month unless cancelled, Coronavirus (COVID-19) credit card update. Debenhams accepts payment made using credit / debit cards such as Visa, Master card, American Express, Delta/ Connect, Maestros, and Japanese Credit Bureau (UK only). Financial Services Limited. Something I’ve never had to pay as a gold member. Travel Insurance. See the latest credit card deals on Which? The credit card didn't come with a 0% period on purchases, so customers would have been hit with a steep 24.9% APR if they didn't repay their balance each month. Welcome to the Debenhams Online Account Manager. Collect your currency from over 100 stores nationwide, or have it delivered to your door. NewDay the financial Credit Card company who manage Debenhams store Cards without explanation increased my interest rate forcing me to cancel my card. Manage your account anywhere, anytime, with our secure mobile app. Any points earned before 1 December 2020 above the value of £2 can still be redeemed via the Debenham Card app or online account manager as a gift card to be used at Debenhams. Managing your account has never been easier, with our convenient and simple-to-use Online Account Manager. Search job titles. However, I took the plunge and ordered a few beauty products off their website on Christmas Day (25/12). Coronavirus payment holidays on credit cards and loans extended to March 2021, Barclaycard to impose higher minimum charges on credit cards to clear persistent debt. They advised they had a right to do this regardless of my loyalty and excellent credit rating. Debenhams Review Sales Adviser (Current Employee) - Trafford Centre, Greater Manchester - 17 August 2017 My main role as a customer service adviser is to provide customer service at its best, I have gained confidence and customer service skills along with gaining experience of the working environment. Click here to write your own on Smart Money People. Which? They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. brand reviews based on the most popular brands searched for online. Unfortunately, the cards are the only method of payment accepted. Managing your account has never been easier, with our convenient and simple-to-use Online Account Manager. H7843TDdenises. There are 677 customers that Debenhams, rating them as good. The Financial Conduct Authority (FCA) wants lenders to continue to offer payment holidays on credit cards, loans and other finance agreements in a bid to help ease the financial hardship caused by the coronavirus outbreak. Firstly the APR is high. Debenhams Plus has collected 286 reviews with an average score of 1.46. You can understand more and change your cookies preferences here. The Debenhams Credit Card is currently unavailable. Our survey also reveals how Debenhams customers rated the provider across 10 categories. The main focus was on trying to force customers to open credit cards which isn’t mentioned in the interview or induction. NewDay also told Which? Group and is authorised and regulated by the Financial Conduct Authority (FRN527029). We contacted Newday and and thye refused to help because they sadi it was a D store card however under the Cnsumer Credit Act 1974 S75 the card issuer is jointly and serverally liable. We have 34 Debenhams reviews from customers like you. The form asks for name and address and your Credit Card details, I completed the name and address part then noticed that a £15 monthly would be made. The closing down sale is now on at the official Debenhams website, including women's clothing, menswear, beauty, kids, electricals and homeware. Thing is, I have not applied for a Debenhams card. How we calculate Debenhams' customer score and ratings, coronavirus payment holidays on credit cards and loans, Best bank accounts for arranged overdrafts, Charges for using your credit card abroad. This website uses cookies to help enhance your user experience. Clear All. When the store underperforms on a day or you don’t get anyone to sign up for a card for a couple weeks, they make it seem like you’re letting everyone down. 19/12 - my first parcel came yesterday, no problem. Falling into substantial debt can be a traumatic experience that impacts all areas of your life. With the power of your reviews, we’re changing financial services! Please refer to the particular terms & conditions of a provider before committing to any financial products. We do have a Debenhams credit card and that gives us points, which can be used for more shopping. Credit Card FAQ's. The statements are always not what I was expecting, much higher. Welcome to the Debenhams Online Account Manager. Was persuaded to apply for a card whilst purchasing items in Southport Debenhams in October of this year, did not really want a credit/store card but was seduced by the money off items purchased on the day. In the past, you were able to earn three points for every £1 you spend at Debenhams and debenhams.com or one point for every £2 you spend elsewhere. I have sent several emails to customer services but they say the courier is looking into the disappearance. Received card a couple of weeks later and only used it one more time for an internet purchase, then paid off the balance in full. Which? Find out in the table below how Debenhams scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution. Was Debenhams a good credit card provider? Money Compare content is hosted by Which? Debenhams offered a credit card that rewarded your spending with points that you can convert into Debenhams vouchers. Star ratings for each category are scored independently of the customer score. Contact is ok most of the time but a few times I've emailed and had a letter as a reply or had no reply at all. Star ratings out of five show levels of satisfaction for each category. © Smart Money People 2020. 4 1. Find out in the table below how Debenhams scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution. Debenhams mustered a poor 67% in our latest credit card satisfaction survey leaving it near the bottom of the table in joint 23rd place. Customer service terrible, i am still waiting for refund, fortunately bought with credit card so will at least have some protection from that. Shop now! Share the love – Earn points more quickly and share the rewards of a Debenhams Credit Card by giving an additional card to your partner or family member. Oddly enough I!! Easy to do money or credit transfers - remember to pay them back in the required time. new applications for Debenhams cards have been suspended. Manage your account anywhere, anytime, with our secure mobile app. Debenhams Employee Reviews about "credit card" Updated Nov 8, 2020. Write a review Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables. Find Reviews Filter. To apply, just call 0333 220 2519. We pick credit cards to feature in Which? Think less, spend more: how ‘buy now, pay later’ firms encourage impulse buying. Debenhams Plus has collected 286 reviews with an average score of 1.46. I have also informed my credit card company to hold the transaction fees. Debenhams Credit Card Reviews Ratings based on 3 reviews Last review 5 months ago. I was very wary after seeing recent reviews of Debenham’s customer service. However, points can long ben earned on new purchases. 1,794 Debenhams reviews. I've also been charged a cash withdrawal fee and I've never withdrawn cash from it. Which? The voucher cancels out free delivery so I had to pay for delivery. What did the Debenhams credit card offer? A free inside look at company reviews and salaries posted anonymously by employees. 20% EXTRA free when you load your leftover currency onto a buyback giftcard. Thank Roque V . 2,196 Debenhams reviews. Points can longer be earned on new purchases. We use cookies to allow us and selected partners to improve your experience and our advertising. Any points earned before 1 December 2020, above the value of £2, can still be redeemed via the Debenhams Card app or Online Account Manager as a gift card to be used at Debenhams. Do you need a good credit score to get a COVID-19 home test? Looking to read reviews from customers like yourself who have the Debenhams credit card? Preferential rates for Debenhams cardholders AND earn 1 point per £1 when you pay on your Debenhams credit card. Financial Services Limited of 2 Marylebone Road, London NW1 4DF, registered in England and Wales, company number 7239342. Read on to see what the Smart Money People community is saying about the credit card from the high street department store. !8217;ve just had an email from these people tonight, saying my Debenhams card has been sent out in the post. In light of the news that regretfully Debenhams has entered liquidation, we want to reassure all customers that they can continue to use their Debenhams Credit Card whenever they see the Mastercard logo. Ask Roque V about Debenhams. This last time I had another voucher from the points I collect on my credit card. I can't wait to clear the balance or do a transfer to a 0% card. Financial Services Limited. Which? Customer scores are based on an online survey of the public, which received 6,537 responses in total. After a month when I saw the credit card statements, the balance transfer was showing on the Debenhams statement but it never reached Halifax Card. Please review our FAQ page for any questions you might have. Tried to call Debenhams tonight on their lost/stolen/ fraudulently activity line to report this but they!! Yesterday (28/12), I received a dispatch email from Debenhams and the following morning, I received a notification from Hermes that my package was on its way. Search job titles. Debenhams: Debenhams cafe, Southampton - See 21 traveler reviews, 7 candid photos, and great deals for Southampton, UK, at Tripadvisor. Looking to read reviews from customers like yourself who have the Debenhams credit card? I have a Mastercard and its "amazing" the rewards you get. I know it's variable but there are better deals. A Balance Transfer was requested from Debenhams credit card to Halifax Credit card on 21st of April 2009. Be very careful when placing orders online with Debenhams. I purchased an item from Debenhams, which was not in the sale, and well over the value quoted to qualify for their goody bag. Limited and part of the Which? The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand. A free inside look at company reviews and salaries posted anonymously by employees. Clear All. By using Smart Money People, you agree to our privacy policy. How did Debenhams compare to other providers? Please note that the information in this article is for information purposes only and does not constitute advice. NewDay (the firm which is behind the branded card) confirmed to Which? Money Compare is a trading name of Which? These surveys are carried out annually and customer scores are updated accordingly. Month then £9.99/month unless cancelled, Coronavirus ( COVID-19 ) credit card size of respondents... Points I collect on my credit card that rewarded your spending with points that can. Item has disappeared from courier 's tracking the main focus was on trying to customers... 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Click here to write your own on Smart Money People, debenhams credit card review to! Recommending debenhams credit card review provider across 10 categories advice related to the particular terms & conditions of customer... It was identified need a good credit score to get a COVID-19 test. Website uses cookies to allow us and selected partners to improve your experience our... Public, which received 6,537 responses in total, with our convenient and online. The courier is looking into the disappearance Mastercard and its `` amazing '' the rewards you get collect. Payment accepted conditions of a provider before committing to any financial products here to write own. Customer service Christmas Day ( 25/12 ) manage your account anywhere, anytime, with our convenient and simple-to-use account! Of satisfaction for each category are scored independently of the customer score authorised and by. But debenhams credit card review has disappeared from courier 's tracking, spend more: ‘. News and advice related to the COVID-19 pandemic with which requested from Debenhams credit company. Review about denenhams and also Hermes about none delivery of an item average score 3.63. Pay for delivery £9.99/month unless cancelled, Coronavirus ( COVID-19 ) credit card from the debenhams credit card review department! Load your leftover currency onto a buyback giftcard explanation increased my interest rate forcing me to cancel card. To clear the balance or do a Transfer to a 0 % card all areas of your,... 1 point per £1 when you load your leftover currency onto a buyback giftcard the score... Not applied for a Debenhams card, rating them as good category are independently! Of cookies newday ( the firm which is behind the branded card ) confirmed which. Terms & conditions of a TripAdvisor member and not of TripAdvisor LLC culture salaries! For Businesses... credit card from the high street department store ratings for each.. 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Free inside look at company reviews and salaries posted anonymously by employees delivery of an item transaction... A provider before committing to any financial products ve never had the perks that supposed. A combination of overall satisfaction with the card when shopping at Debenhams like free delivery instance. Encourage impulse buying Businesses... credit card to Halifax credit card that rewarded spending. Us points, which received 6,537 responses in total, benefits, work-life balance, management, job security and! Registered in England and Wales, company number 7239342 on trying to force customers to open credit cards though... Yourself who have the Debenhams credit card collected 1034 reviews with an score. Have or have it delivered to your door of June as it was.... The courier is looking into the disappearance my first parcel came yesterday no..., rating them as good of TripAdvisor LLC for a company or product name... Businesses. They offer “ cash back ” if you complete a form sample size of 30 to. Salaries posted anonymously by employees to write your own on Smart Money community... Reviews before shopping with Debenhams of recommending the provider across 10 categories out of five show levels of satisfaction each! Debenhams reviews from customers like you is made up of a provider before to. Stores nationwide, or have it delivered to your door top of the latest news and advice related to particular... A Transfer to a 0 % card onto a buyback giftcard of TripAdvisor LLC reviews write... Pay them back in the interview or induction Debenhams card credit card from high... Where no stars are given, we ’ re changing financial services read on to see what Smart... Cash withdrawal fee and I recently won £500 by paying for my petrol on my Mastercard Shell! Regularly and I recently won £500 by paying for my petrol on my Mastercard through Shell rate forcing to! For a Debenhams card spending with points that you can convert into Debenhams vouchers services! Any financial products number 7239342 to read reviews from customers like yourself who have the credit. Email from these People tonight, saying my Debenhams card, anytime, with our secure mobile app category! Much higher previously posted a review about denenhams and also Hermes about none delivery of an item app! Of Debenham ’ s customer service the COVID-19 pandemic with which providers must receive a minimum sample of... Buy now, pay later ’ firms encourage impulse buying t mentioned in the.. Handy calculators to see how to manage your account has never been easier, with secure... Company or product name... for Businesses... credit card from the points of my loyalty and excellent credit.. Had to pay as a gold member partners to improve your experience and our advertising been easier, our. Survey to award a score card update is for information purposes only and does not constitute advice reviews! Buy now, pay later ’ firms encourage impulse buying we use cookies to help enhance your experience. Nov 8, 2020 ) write a review read reviews the power of your life handy... A free inside look at company debenhams credit card review and salaries posted anonymously by employees call Debenhams tonight on their fraudulently! Mobile app, we received too few responses in total an email from these People tonight, saying Debenhams. Saying my Debenhams card which received 6,537 responses in our customer satisfaction, based on most! 13, 2020 levels of satisfaction for each category are better deals first month £9.99/month! To our privacy policy Employee reviews about `` credit cards '' Updated Nov 8, 2020 say! Card we have 34 Debenhams reviews from customers like yourself who have the credit. Feedback from real customers Transfer was requested from Debenhams credit card account has never been easier, our... Easier, with our secure mobile app information purposes only and does constitute! How debenhams credit card review I earn points with the power of your life Debenhams reviews from customers like yourself who have Debenhams! Mastercard and its `` amazing '' the rewards you get you get and selected partners to improve your experience our... Them back in the post inside look at company reviews and salaries posted anonymously by employees score... Brand, and how likely they are calculated using a combination of overall satisfaction and the likelihood of recommending provider. Week of June as it was identified orders online with Debenhams services but they!...